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If the tight-knit staff members at Meridian-based Capital Auto Loan seem like they're going out of their way to be courteous, not just to customers but everyone they deal with, keep in mind that benevolence is more or less built into the company's business model.

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Nostalgia is a trickster. It will tell you how much better things used to be, all rainbows and four-leaf clovers. It’ll say everything will be better when the world goes back to how it used to be.

Since early 2020, employees have navigated a challenging environment, and they are tired. We’ve gone from a pandemic-induced recession, to a growth period, to what now looks like pandemic with growth at the same time. It’s no wonder employees are burned out.